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PowerMedic Customer Service

We aim to ensure that every customer gets a positive experience whether they use, buy or need support or repair of one of our products. If you have any questions, see if you can find the answer in our short FAQ below.

If you don't find a satisfactory answer, feel free to contact us using the contact form below. We answer the phones during regular office hours.

Frequently Asked Questions

Which laser should I choose?

We have developed our laser models for various purposes. You'll find an overview and a product description in our Product section of this site.

Is laser dangerous?

Laser is by definition amplified light. Cold lasers from PowerMedic are equipped with a lense that diffuses the light. As a result, the laser beam isn't parallel and thus not dangerous, not even for your eyes.

My laser doesn't start

If the batteries run empty, the laser won't work. Make sure the battery has been recharged. If not; try to recharge it by use of the SmartCharger - also make sure that the SmartCharger is connected properly to the electric outlet. If this doesn't solve the problem, the battery or alternatively the SmartCharger, may have a defect and should be repaired or replaced. Please contact your vendor for further instructions.

Which indications can I treat with my PowerLaser?

Many injuries and other indications for treatment can be treated with a cold laser. Consult your therapy manual for instructions. You'll probably find some inspiration in the Treatment section on this website.

Contact Us

If you have any questions we haven't answered, feel free to contact us on phone or use the form below. We'll get back to you as soon as possible, and the more information you provide, the better we'll be able to assist you.
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Info and salesPowerMedic US, Inc.
114 FS Drive, Suite A                  
Viroqua, WI 54665
Phone: 608-406-2020

PowerMedic Lasers UK
2 Eastbourne Terrace, Paddington
London, W2 6LG
Phone: 75577 71805


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